FAQ


How is Primed Billing different from other billing firms?

We implement our practice management system to your practice, keeping in mind your conventional techniques and methodologies. We combine the various aspects of your practice to formulate a wholesome solution.

How can we send the charge/claim information to you?

The preferable method to get the relevant information to us is by uploading your file to our HIPAA compliant cloud server or emailing it to us.

How quickly can we be up and running?

Right away! If you have an established practice, we can transmit the first batch of claims within a week. In case, you are just starting off with a new practice, this will depend on your contracting with insurance companies.

How quickly can we get the reimbursement?

Though there is no fixed time for this, most electronic payers pay within a span of 15 days of receiving the claim.

What is your average collection rate?

We are proud to say that our average collection rate amounts to 95% which is defined by payment/charges. The adjustments majorly depend on the posted dates of the claims.

How do I know that you will be more effective than my existing office staff?

Our motivation lies in the amount of money that is collected by you as we charge only on the collections that you make. So, our incentives and payments majorly depend on your claim collection which is why you can be rest assured of our effectiveness.

Will have I access to all my records?

Yes, you will have live access to all your records and documents.

How do I know that my patient data is secure?

Our methods of communication and solutions are HIPAA compliant and thus, a complete assurance of secured patient data.

How often are my claims processed?

In case you provide us with charges on a daily basis, your claims will also be processed daily. Nevertheless all your charges will be processed within 2 business days of their receipt.

Where does my money go?

All the checks, paper EOBs as well as money goes straight to your bank account.

How experienced are you in the medical specialty that I practice in?

With an experience of more than 10 years, we offer our services to all the major medical specialties. We also have access specialty specific resources that further guide our techniques and methodologies.

Do you transmit claims electronically?

Yes, we prefer this method.

I have a new practice. How can I set my fees? Will you assist me in watching reimbursements?

We specialize in offering assistance to set up new practices. We are well versed with the pains and problems that mar the setting up of a new practice and offer the best solutions. We also assist in watching reimbursements and ensure quick collections.

What type of software do you use?

We use the Intergy software by Greenway Health. Our team is well versed with Medisoft, Amazing Charts and eClinical Works.

Will you provide me dedicated resources for my account?

Yes, at all times! We assign a team of minimum two people to all medical practices. This helps in enhancing redundancy.

How do we get our existing patient data to you?

You can mail/email or upload all your EOB papers. We also help you in manually importing data that is stored on other billing software.

Should we continue with the previous billing and collection system once you take over?

We prefer to work and take over all your past collections. However this service is not chargeable.