We approach Practice management from ‘Your back office’ mindset by combining the many facets of your practice into one wholesome solution.
How do we get claim/charge information to you?
File upload to our HIPAA compliant cloud server or Email are preferred methods
How quickly can we be up and running?
Right away! For existing practices, we can transmit first batch of claims within a week. New Practices – depends on contracting with insurances.
How quickly do we get reimbursed?
Most electronic payers pay within 15 days of receipt of claim, some sooner some later.
What is your average collection rate?
95%. Defined as (Payments/Charges) – Adjustments by posted dates.
How do I know that you will be more effective than our own office staff?
We motivated and incentivized by the amount of money we collect for you. You have LIVE access at all times.
How do I know that my patient data is secure?
We use and maintain HIPPA compliant solutions and methods of communications at all times.
How often are my claims processed?
Daily if you provide us charges on a daily basis or all charges are processed within 2 business days of receipt.
Where does my money go?
Straight to your bank account. All paper EOBs/ checks go to you.
How much experience do you have with my medical specialty?
We cater and service most specialties and have access to specialty specific resources that help guide our methods and practices.
Do you transmit claims electronically?
Yes. This is our preferred method.
I’m new in my practice—How do I set my fees and will you assist in watching reimbursements?
We specialize in setting new practices. We understand the pain and headaches involved in setting processes and workflows.
What type of software do you use?
We provide Intergy by Greenway Health. We are very familiar with eClinicalWorks,Amazing Charts and also Medisoft.
Will I have a dedicated resource to our account?
Yes at all times! We assign 2 person teams at a minimum to all practices. This enhances redundancy.
How do we get our existing patient data to you?
All paper EOBs can be mailed/emailed/uploaded to us. All data residing in other billing software’s can be imported manually. We can help you with that.
Should we continue to work our previous billings/collections once you take over?
We prefer to work and take over your past collections. In most cases this is not a chargeable service.
